Details
Refunds & Cancellations
Sweetours maintains a 24 hour cancellation policy on all of its’ tours; however, when there are cancellations due to extenuating circumstances, the company works directly with the guest (s) and/or booking agency to turn any negative experience into a positive one for the guest (s). Extenuating circumstances may include oversleeping, missed pickups, or misinterpretations of booking details. A good example is if a guest (s) misses a morning pickup for a Grand Canyon tour, the company will transport the party without charge to a location to connect with their assigned tour bus rather than cancel their tour. If a customer becomes sick and unable to conduct their tour, we will help them reschedule for another tour date when they are available, without any charge. Finally, as safety is always our primary concern, Sweetours is very vigilant of severe or rapidly changing weather conditions at the tour destinations, particularly in the winter months. The company will not hesitate to cancel tours when safety is compromised, will notify guests ahead of time, and either rebook or refund monies.
SKYWALK (optional)
Additional Details
- Courtesy hotel pick-up and dropoff
- Hoover Dam – Arizona Lookout stop 10-15 minutes duration
- Drive through a Joshua Tree forest
- Light morning snack with juice
- Complimentary deli lunch with choice of ham, beef, or vegetarian
- Unlimited supply of bottled water